1 year warranty

All our jewelry is guaranteed for 1 year from the date of purchase against any abnormal wear or breakage.

If you have any problems, please contact us by email, telephone or in store, we will discuss the

possible solutions.

A photo of the jewelry will be requested before any product return.

How do I return my jewelry?

You can either drop off your jewelry in store (Cannes, Nice, Aix-en-Provence, Lyon), or send it to us via post to our store in Cannes.

If you return a piece of jewelry to us by mail, it is important to put it back in its original packaging, protect it with a box or bubble wrap, and include your order reference and contact details in the shipment.

What if my jewelry is no longer under warranty?

If your jewelry is no longer under warranty, the repair will be billed according to the prices below. The repair time varies depending on the case. Our teams reserve the right to refuse a piece of jewelry whose condition does not allow for repair.

Broken chain: €10

Cord change: €10

Welding: €15

Lost stone: €15

Plating: €15

Can I get a refund?

You have 15 days after receipt to return your product to us in its original packaging.

Specify your order reference and the reason for the return.

Upon receipt we will offer you:

- An exchange

- A credit

- A refund

Payment Methods

LuckyTeam offers you several payment methods depending on your order and your status (individual or professional).

Payment can be made by Paypal account, bank card, transfer, American Express, CB in 2 or 3 installments free of charge with ALMA.

Secure payment

Payment is fully secure via the Mercanet online payment system of our banking partner: BNP Paribas.

Your banking data only circulates on the Internet in encrypted form.

Furthermore, they are only processed by BNP Paribas and are never in the possession of LuckyTeam.

In fact, when you enter your card number to make your purchases on LuckyTeam, it is, in reality, to BNP Paribas that you transmit them and not to LuckyTeam.

Delivery methods

For any urgent request please contact us at +33 4 93 75 20 67.

We have 4 delivery methods:

- Tracked letter (the cheapest) €3

- Colissimo France or International (signature required) €9.90

- UPS Express (the fastest) €15

- Click & Collect (pick up in store)

Delivery times

We are committed to shipping orders within 24 to 48 hours (working days).

Any order placed before 1 p.m. (Monday to Friday inclusive) is processed the same day.

Orders placed after 1 p.m. are processed as a priority on the next working day.

You can track your shipment by entering your tracking number sent by email to this link .

We invite you to contact the post office if you have any questions or problems.

I have a promo code

You must enter the promo code in the “ Discount vouchers ” tab at the end of your order, then validate.

These codes are applied only to products sold and shipped by LuckyTeam and according to the conditions described on the General Conditions of Sale page.

Can I cancel my order?

To cancel an order, you must contact us at +33 4 93 75 20 67 to make your cancellation request.

If your order has not yet been shipped it will be cancelled directly and you will be refunded.

If it has already been shipped, you will have to wait until you receive it to return it to us and receive a refund.

What is the material of our jewelry?

All of our LuckyTeam jewelry is made of 925 silver and brass gilded with 1 micron 18 carat fine gold. Our jewelry is guaranteed nickel-free, so there is no risk of allergy.

Manufacturing of our jewelry

Our jewelry is created by hand by our partner artisans in the 4 corners of the world .

We are committed to offering you unique pieces, which is why each piece of jewelry is designed in Cannes and handmade in limited quantities .

How to maintain your jewelry?

To best maintain your precious lucky charms, we advise you to keep them in their original pouch when you are not wearing them. This protects them from contact with light, from rubbing with other jewelry and from oxidation.

We advise you to avoid wearing your jewelry in the pool and the sea, as well as to keep it away from chemicals and household products. It is best to remove your jewelry to sleep or shower.

La Team's tip : Slip your jewelry into your beauty routine. As a final step, finish your beauty routine by adorning yourself with your jewelry of the day. This will avoid contact with creams and perfumes.

How do I clean my jewelry?

Silver jewelry tends to tarnish if not worn but don't panic, we have the solution!

Gold plated jewelry tends to develop a slight patina over time, making it less shiny.

Use a soft, dry cloth to avoid scratching your jewelry, and to restore its shine.

Skin acidity, sports activities, perfumes, creams and other chemicals can cause your jewelry to oxidize.

Tissue paper and linen pouch

Each piece of jewelry is carefully placed in a delicate linen pouch with gold stitching. It is then wrapped in a sheet of tissue paper. Depending on your choice, a gift bag will be offered to complete the packaging.

Gift wrapping like in the store!

Our teams attach particular importance to the packaging of your jewelry. Your online orders will be as carefully handled as your in-store purchases!
Gift wrapping is included.

Ordering multiple gifts?

If you buy several gifts in one order, you can leave us a comment at the end of the order to request individual packaging of the different jewels?

Connection problem?

When you created your account, you received an email with a summary of your login details. Don't hesitate to find this email to check your password.

Make sure you use the correct email address and pay attention to capital letters, spaces and symbols when entering your credentials.

If the problem persists, you can recover your password at any time via the “ Forgotten password ” option.

If you still encounter a problem, please contact us at +33 4 93 75 20 67 or via Online Chat.

We are open Monday to Saturday from 10:00 a.m. to 7:00 p.m.

How do I change my email or password?

Go to “ My Account ” to log in with your old email address, then click on “ Personal Information ”

You will be able to update your login information and addresses.

Once you have made the changes, save so that the changes are properly saved.