FAQ 

     

ORDERS

HOW TO ORDER?

For an order of products sold and shipped by LuckyTeam.

To place an order on the luckyteam.fr website, nothing could be simpler: browse our online store, in the different categories or by using the search engine

or even, through the themes highlighted on the page of 'welcome (men, women, satins, fragrances ...) Choose the items you wish to purchase by

clicking on the "Buy" button. Once your products are in the basket, let yourself be guided by clicking on the "Order" button. NB: Payments made on

luckyteam.fr are fully secure If you need help or want advice like in a store, contact us on 04 93 75 20 67 or on the online chat.

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ORDER PREPARATION?

We take special care in each of your orders, promoting the protection of our products.

Each product is packaged in a linen pouch and tissue paper. A little positive attention has crept inside you. It is possible to add packaging and a gift bag

to your order, by checking the "Gift Wrapping" box. This one is offered to you.

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ORDER DELIVERY?


The status of your order changes to "Shipped", you can see it at any time in your order history.

To access it, you can click on "My Account" to log in, then on "My orders".

Once your order has been confirmed, an email will be sent to you confirming your purchase. You receive the tracking number of your shipment in order

to follow the shipment on the site of the selected carrier.        

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GIFT PACKAGE?

When finalizing your order, all you have to do is check the "Gift Wrapping" box.

It's also possible to add a personal message to your gift. Just add a comment at the end or your order. Free gift wrap and message.

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PAYMENT METHOD?


LuckyTeam offers several payment methods depending on your order and your status (private or professional).

Payment for private customer can be made by Paypal account and Credit card.

Payment for professionals can be made by Paypal account, Bank card, Bank transfer and French check. 

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SECURE PAYMENT?


Payment is fully secure via the online payment system Mercanet of our banking partner: BNP Paribas.

Your bank details only circulate on the Internet in encrypted form.

In addition, they are only processed by BNP Paribas and are never in the possession of LuckyTeam.

In fact, when you enter your card number to make your purchases on LuckyTeam, it is, in reality, to BNP Paribas that you are transmitting them and

not to LuckyTeam. 

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HOW TO CANCEL MY ORDER?

To cancel an order, you must contact us on +33 4 93 75 20 67 to make your cancellation request.

If your order has not yet been shipped it will be directly canceled and then you will be refunded. If it has already been shipped, it will be necessary to

wait to receive it to return it to us and to be reimbursed.

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WHERE CAN I FIND MY INVOICE?


After confirming your purchase, your invoice is immediately available online.

We do not slip them invoices in orders.

All you have to do is log in, go to "My Account", then in the "My orders" section. Here you will find the details of your purchases. Your invoice is

available and downloadable in PDF format in your history.

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NEW PRODUCTS?


A Newsletter is sent to you by email once a week if you have subscribed to it or if you have a customer account.

To subscribe, enter your email at the bottom of the home page. We have new products every month.

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PROMO CODE?


You must enter the promo code in the "Vouche code" tab at the end of your order, then validate.

These codes are applied only on products sold and shipped by LuckyTeam and according to the conditions described on the General Conditions of Sale page.

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MY VOUCHER CODE DOESN'T WORK?

Does your order meet the conditions for applying your code?

As a reminder, promotional codes cannot be combined and are often subject to conditions, as well as limited in time.

If you are unable to find the cause of an invalid promotional code, please do not hesitate to contact us on +33 4 93 75 20 67.

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PRODUCTS

   

              

MANUFACTURING?

All our jewels are handmade by our partners artisans all over the world.

We are committed to offering you unique pieces, which is why each piece of jewelry is designed in Cannes, and handmade in limited quantities.

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JEWELRY COMPOSITION ?

We have two collections. One in 925 silver, and another one in brass gold plated 18k 1 micron. 

Our jewels are guaranteed nickel free, therefore without risk of allergy.

Our jewels are made of natural materials and and stones whose virtues you will find here: OUR STONES

Find all this information in our “MAINTENANCE ADVICE”.

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OUT OF STOCK?

Each product is produced in a limited series.

If the product you want is out of stock online (you can't find it online), it is possible that we have a last one in our shops. Do not hesitate to contact us

on +33 4 93 75 20 67. We offer you new products every month to vary your pleasures! An online chat is at your disposal on the website, to meet your needs.

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HOW TO CARE MY JEWELS?

To best care your precious lucky jewels, we advise you to keep them in their orignal pouch when you don't wear them.

This protects them from contact with light, from friction with other jewelry and oxidation. We advise you to avoid wearing your jewelry at the

swimming pool and at the sea, as well as to keep it away from products chemical and household. It is best to take your jewelry off when sleeping or

showering.

The Team's advice: Slip your jewelry into your beauty ritual. As a last step, finish your bet in style by adorning yourself with vox jewelry of the day.

They will thus avoid contact with creams and perfumes.

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HOW TO CLEAN MY JEWELS?

Silver jewelry has a tendency to tarnish if left unworn but don't panic we have the solution!

Grandma LUCKY's trick: Rub your jewelry with a tip of toothpaste and a soft cloth to make it shine brightly! This is ok for silver and gold plated

jewels.

Fine gold gilded jewelry tends to acquire a slight patina over time, making it less shiny.

Use a soft, dry cloth to avoid scratching your jewelry, and to restore shine. Acid skin, sports, perfumes, creams and other chemicals can oxidize your jewelry.

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DELIVERY 

DELIVERY TIME?


We are committed to dispatching orders within 24 to 48 hours (working days).

Any order placed before 1 p.m. (Monday to Friday inclusive) is processed the same day.

Orders placed after 1 p.m. are given priority on the first following working day.

You can track your shipment by entering your tracking number communicated by email.

We invite you to contact the post office in case of question or problem.

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DELIVERY METHODS?

For any urgent request please contact us at +33 4 93 75 20 67.

We have those different delivery methods:

- Letter followed (the cheapest) only for France

- Colissimo France or International (against signature)

- UPS Express (fastest)

- Click & Collect (withdrawal in store)

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MY ORDER IS LATE?


If the shipment of your order is late, please contact us. We do our best to ship within 24 to 48 hours.

In the event of a delivery delay after shipment, we invite you to contact the Carrier Customer Service directly ndicating your tracking number received

by email.

The COVID-19 pandemic crisis can lengthen your delivery times.

LuckyTeam takes care of preparing your orders and delivering them to partner carriers. These last then charge to deliver to you.

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CLICK & COLLECT?        


The Click & Collect is now available at LuckyTeam for our official shops.

When finalizing your order, please click on the delivery option "Click & Collect", which is free.

Specify in comment to the order, the store where you want to pick up your order (Cannes, Nice, Aix in Provence, Lyon).

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EXCHANGE AND RETURNS

      

I DIDN'T RECEIVE MY ORDER?


First, check the tracking of your order on the Carrier website by indicating your tracking number.

As indicated, contact La Poste customer service to find out where your shipment is.

Finally, do not hesitate to contact us on +33 4 93 75 20 67.

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AFTER-SALES SERVICE?

All of our jewelry is guaranteed for 1 year from the date of purchase against any abnormal wear or breakage.

In case of problem, please contact us by email, phone or in store, we will see with you the possible solutions.

A photo of the jewel will be requested from you before any return. You can either drop off your jewelry to us in a shop (Cannes, Nice, Aix-en-Provence,

Lyon), or ship it via post to our Cannes store. If you are returning a piece of jewelry to us by a Carrier, it is important to return it to its original

packaging, to protect with a box or bubble wrap, and specify your order reference and contact details in sending.

info@luckyteam.fr

04 93 75 20 67

124 rue d’Antibes, 06400 Cannes

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REPAIR PRICES?

     


If your jewelry is no longer under warranty, the repair will be billed according to the table below.

The repair time varies depending on the case.

    

       

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PRODUCT RETURN?

You have 15 days after receipt to return your product to us in its original packaging.

Specify your order reference as well as the reason for the return.

Upon receipt we will offer you:

- An exchange

- A credit note

- Reimbursement

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FIDELITY SYSTEM 

         

HOW IT WORKS?

   

You earn 1 euro for every 10 euros of purchase, by leaving your email in the store at the cash desk, or in your account customer by ordering online.

Example: for 115 euros purchased you earn 10 euros on your loyalty account.

The points earned are valid for 3 months, from 49 euros of purchase.

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HOW MANY POINTS DO I HAVE LEFT?

             

All you have to do is log into your LuckyTeam customer account, then click on the "My loyalty points"

The 1st table is a summary of your orders and the points obtained for each of them.

The last column indicates the status of your points. They are either available (therefore to be converted), or already converted (to be used), or expired.


If you have points in the state "available" you can click below on the button "transform my points".

You will thus obtain a promo code, which you will enter in your next online order.


Once transformed, the "available" points change to "already converted"


In the 2nd table, you have the summary of the converted points and the codes to use (with their date of validity).

It is this code that you must enter in the "voucher code" box when confirming your new order.

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FIDELITY POINTS ARE AVAILABLE ONLINE AND ON SHOPS?


Of course!

When you go to our official stores, all you have to do is indicate your email address at the checkout and see if the conditions have been respected in

order to deduct your points acquired previously, from your purchase of the day.

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COMPETITION GAMES            

DO YOU PROPOSE COMPETITION GAMES?

        

Follow us on our social networks to be informed of the launch of contests and the terms.

INSTAGRAM

FACEBOOK

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TECHNICAL HELP           

PROBLEM TO CONNECT?


When you created your account, you received an email with a summary of your login details.

Do not hesitate to find this email to verify your password. Make sure you are using the correct email address and pay attention to capitals, spaces and

symbols when entering your credentials.

If the problem persists, you can retrieve your password at any time via the "Forgot password" option. If, despite everything, you have a problem,

please contact us on +33 4 93 75 20 67 or on the online chat. We are open Monday to Saturday from 10 a.m. to 5.30 p.m. 

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HWO RTO CHANGE MY EMAIL OR DELIVERY ADDRESS?

Access “My Account” to connect with your old email address, then click on “Personal Information

You will be able to update your login information and addresses. Once the changes are made, save so that the changes are saved.

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POINTS OF SALE

      

          

WHERE CAN I BUY IN SHOP?

Fin all our collection in our official shops and in our partners shops.

  

OFFICIAL SHOPS 

Cannes - 124 rue d'Antibes

Nice - 9 rue Alexandre Mari

Lyon - 52 rue du Président Edouard Herriot

Aix-en-Provence - 4 rue Maréchal Foch

     

PARTNERS IN FRANCE

PARTNERS IN THE WORLD